What is a Virtual Assistant?
A Virtual Assistant (or VA) is a self-employed, independent contractor who provides one-on-one administrative support from his or her own office. These services are performed remotely using phone, internet and shipping services.

Do you belong to any associations or organizations?
I am a member of the Atlanta Virtual Assistant Alliance and Find Virtual

What services do you offer?
I offer general administrative support. For a complete list and details, please see the services pages of my web site If you don't see a service listed, please call.

Are there any services you do not provide?
I do not provide on-site filing, bookkeeping, proofing and editing or copy writing although I can refer you to a qualified VA with whom you can work directly.

What is my mission?
My mission is to have honesty, diligence, and respect for the confidentiality of clients and colleagues. I am detail oriented and dependable.

Who are your ideal clients?
My ideal clients are positive, professional, courteous, respectful and passionate about their business. They are people with a vision and a plan for turning it into reality and understand the value of outsourcing.

For what type of professional is this kind of business relationship not going to work for?
This kind of business relationship most likely won´t be good for people who don’t have a clear vision for the future of their business or are struggling financially. It has been my experience that in order to get the most value from my services, the client usually has a business that has grown to the point that delegating certain tasks, whether they are revenue generating or not, has become necessary to their continued growth and success instead of spending seemingly endless hours with administrative tasks.

What kind of partnership do you expect to have with your clients?
I become an integral part of their business by taking an active interest in all aspects of the business. We will have weekly meetings via telephone in order for me to stay abreast with what’s happening in the business.

I need to be able to plan at least a week or some days ahead for the most part, so it’s important to not have too many last minute projects. In these cases, I have to move my work around or scramble to get the job done and can end up making mistakes I normally wouldn´t make. I realize that sometimes things cannot be predicted, but I can’t allow it to become a habit.

Regular communication to review projects, set priorities and brainstorming new ideas, are an important part of keeping things operating smoothly. I feel that problems and misunderstandings can be avoided by defining a working relationship and setting boundaries in advance, for both parties. If a problem were to arise, my preference would be to have a meeting or conference to discuss the intent and impact for both parties before reacting or taking action.

Will you be devoted entirely to my tasks?
I do offer programs so that my clients are able to “reserve” a certain amount of my time each month. Within the scope of our agreement, I will be entirely devoted to your tasks during any predetermined amount of time. I track all of my time with clients individually and if something urgent arises that is unrelated to the client work load I’m currently handling, then the timer stops and I deal with the situation as quickly as possible so that I can return to the job at hand. However, I have other clients (just as you do), I will be available as much as possible, but not on demand. I expect to be treated and thought of as an independent contractor, not an employee.

What results can I expect?
You can expect to improve the flow of your daily activity, create a more productive business, improve your professional web presence, maintain your public image and as a result of all that you will have more clients and availability to work with them.

How can we communicate?
In addition to email, I think it’s important to schedule regular sessions via telephone or Skype. If you have another form of preferred communication, please let me know so we can discuss it and make arrangements that will work for both of us.

If I have an emergency/rush job after your business hours, what happens?
Work necessary after my regular business hours are subject to a 20% rush order fee and requires a 48 hour notice.

What is your turnaround time?
Turn-around time depends on the complexity and urgency of each project. If your project is time sensitive, a deadline will be agreed on before work begins. I am committed to delivering all projects on or before the deadline, but will communicate with the client if a problem arises.

How are project files delivered and received?
At this time I use email and whale-mail to transfer files.

For hard copy materials, our regular mail carrier's express service may suit your needs best. I have availability to receive packages from FedEx, UPS, courier and USPS.

Do you perform all the work yourself?
While I will personally complete most of your projects, it may be necessary to obtain outside help on occasion. If your projects involve sensitive or confidential information, I will always inform you before engaging a third party. You can rest assured that I work with only the most qualified and trustworthy virtual assistants in the industry.

If I ask you to use software you don’t have, how will this be handled?
If it is something that is specific to only your business the expense will be yours and I will charge for the learning curve, and the learning will take place simultaneously while working on the projects specific to the software in question.

What are your rates?
My rates vary depending on the type of work. I have retainer levels to choose from based on your monthly need. We can discuss your needs in the consultation call.

Do you offer packages or options? Yes. The Retainer Packages are for accounts prepaying more than 12 hours each month. The retainer rate is great for those clients who are willing to consistently partner with a VA. Retainers help me to schedule sufficient time for each client and still have time for those 'unexpected' things that happen.

Are there any other fees I should know about?
Work necessary after hours will incur additional fees. Rates and Plans are subject to billable expenses. Billable expenses include supplies and postage for bulk mailings, courier services, excessive long distance charges, etc.

Late payments will command a 2% fee per each 10 days from invoice date. Returned checks will command a $40 service fee.

What are the available payment methods?
For now, business check, cashier check or money order.

Are there any agreements to sign?
I do have a business agreement that states hours of operation, service plan options, billing terms, payments, etc. Its purpose is to ensure that I have communicated my business procedures to my clients so that there are no misunderstandings and I ask that a copy of it be signed and returned to me before work begins.

If I have an emergency/rush job after your business hours, what happens?
Work necessary after my regular business hours are subject to a 20% rush order fee and requires a 48 hour notice.

I know which package I want, how do we get started?
Great! I’m so glad you are taking the initial step to clear your calendar so that you can get back to what you do best.

Here’s what you can do: fill out the pre-consultation questionnaire, email it to me and I will contact you to complete the consultation. Or, you can send me an email and let me know which package you want to get started with along with a summary of at tasks you would like for me to take care of for you. I’ll send you a welcome packet via email and we will set up a get acquainted call to work out the details.

Ok, I’m ready to start delegating some work to you, but I have a few more questions, when can we talk?
If you have read the entire Q & A Session, then please take a few more minutes to fill out the pre-consultation questionnaire and provide two dates and times you have available and I will contact you on one of the times you have listed. When you are finished, just email me the questionnaire and I’ll answer your questions then.